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Solving For CX

Sep 28, 2018

"The benefit of blending a chatbot and human agent experience is that you really get a smart online engagement for your customers."

Ramesh Kumar is head of Customer Success at [24] and has nearly 25 Years of experience in the Customer Life Cycle verticals spanning customer acquisitions, customer care and retention.

Sep 26, 2018

"What you're really trying to do is optimize the buyer's journey."

Vijai Shankar is head of product marketing at Xactly Corp, and is an executive with a proven track record in all facets of marketing including: product marketing, sales enablement, lead generation, press/analyst relations, evangelism and branding.

Sep 26, 2018

Are the machines really taking over? 

Any time of fast-paced change is accompanied by plenty of conjecture as to what the impact of the new technology will be on the lives of humans.  Today’s emerging AI chatbot technologies are no exception, in fact, there is plenty of “chat” about whether these virtual agents...

Sep 26, 2018

Hello and welcome to the inaugural episode of Solving for CX, a podcast brought to you by the folks at [24]

Solving for CX is a podcast that explores the latest and greatest in customer experience thought leadership. We’ll be joined by analysts, influencers, and CX leaders of Fortune 500 companies as we share...