Nov 12, 2018
Daniel Hong of Forrester Research, award-winning CX specialist Micah Solomon, and Opus Research Analyst, Mitch Lieberman huddle up to demystify the top CX and Conversational Commerce trends. The panel shares everything you need to know about the latest technology being adopted by customer service leaders.
Oct 30, 2018
"It's not just about 'let's throw something up on Facebook Messenger,' it really is about the linkage of all these items together."
Art Schoeller of Forrester Research is back for another episode, this time with some compelling stats around conversational commerce and digital personalization.
Oct 15, 2018
"Retail ISN'T dying. Boring retail is dying."
Charles Dimov loves retail, growing businesses, optimizing marketing to drive sales, and launching new products and he joins Solving For CX to share how adding AI to your buyer's journey can add value for the customer AND prompt them to take action faster.
Oct 1, 2018
"If you look at the next ten to fifteen years, probably the biggest shifts will be based around automation and artificial intelligence and how they change the way we live and work."
Brett King is a world-renowned futurist and speaker, an International Bestselling Author, and a media personality who covers the future of...
Sep 28, 2018
"The benefit of blending a chatbot and human agent experience is that you really get a smart online engagement for your customers."
Ramesh Kumar is head of Customer Success at 7.ai and has nearly 25 Years of experience in the Customer Life Cycle verticals spanning customer acquisitions, customer care and retention.