Apr 22, 2019
Annette Franz is founder and CEO (Chief Experience Officer) of CX Journey Inc. She's got 25 years of experience in both helping companies understand their employees and customers and identifying what drives retention, satisfaction, engagement, and the overall experience. In this episode, Annette gets into foundations...
Apr 8, 2019
So you’ve decided that conversational marketing is right for your business, and you’re planning on implementing an AI chatbot. What are your first steps? How do you get started?
On this episode of Solving for CX, we jump right into a chat with Connor Cirillo, Conversational Marketing Manager at Hubspot. Connor...
Mar 26, 2019
Allison Smith is a noted voice actor who specializes in voicing telephone systems. Allison is an authority on IVR best practices to ensure your phone system accurately reflects your brand and offers the ideal customer experience. Learn how to leverage the potential benefits of Interactive Voice Response, or an IVR...
Nov 12, 2018
Daniel Hong of Forrester Research, award-winning CX specialist Micah Solomon, and Opus Research Analyst, Mitch Lieberman huddle up to demystify the top CX and Conversational Commerce trends. The panel shares everything you need to know about the latest technology being adopted by customer service leaders.
Oct 30, 2018
"It's not just about 'let's throw something up on Facebook Messenger,' it really is about the linkage of all these items together."
Art Schoeller of Forrester Research is back for another episode, this time with some compelling stats around conversational commerce and digital personalization.